![]() We provide a new colour that security directors can add to their palette to fill those gaps & create a more efficient security program. “When it comes to cost & capability, cameras and access control are two orders of magnitude apart from manned guards, and that leaves a big gap. “If you look at the security sector comprehensively, over the last 50 years security directors have had the same three tools at their disposal: cameras, access control, and manned guards,” Deyle points out. ![]() Of course, there is still a challenge in making the case for these robots to customers, and that’s not because of Hollywood visions of the Terminator. “As a result, the service is very similar to what you’d get from a manned guard but with superhuman senses, perfect recall and no bias.” New Tricks Sometimes the robot responds automatically, and sometimes it notifies a remote human being who can respond intelligently on the spot,” Deyle explains. “We have mobile robots that patrol around your space, building a model of what is normal and looking for anomalies: people, motions, sounds, open doors, unattended computers, unerased whiteboards, carbon monoxide levels, any number of anomalies. The robots themselves are extremely impressive pieces of technology, backed by human experts, offered as a turn-key security solution. While Cobalt Robotics produces indoor security robots, their product offering is more in line with a comprehensive security service. It makes a profound difference having the collective intelligence of your best people on the spot.” Cobalt offers the entire comprehensive service: robot hardware, software, maintenance and remote operators through command centres in California and Utah with 22 different languages spoken by our remote operators. It’s not just a remote security officer - you can access your facilities director, a nurse, a doctor, language support. “Plus, you have the collective intelligence of your entire remote operation anywhere you have a robot. They’re able to train our remote operators to be on the lookout for suspicious activities & perform key data collection so that weekly & monthly reports to the clients contain meaningful insights & actionable suggestions to enhance their operations,” Deyle says. Many of our leaders hail from elite military units, drone operations, and intelligence analysis. Of course, behind the customer-facing staff, there is an elite team of security experts, providing an astounding collective knowledge base that every robot can draw from. “Besides, most people that interact with the robot are authorized to be in the space, so it’s important that the robot’s demeanour is friendly, approachable and customer service-based - but easy to escalate into a security posture if need be.” Collective Intelligence “Cobalt’s robots are supported by remote human operators who are hired largely from customer service industries, people that are articulate, friendly & customer service oriented,” Deyle tells us. ”įor the same reason, these robots aren’t going to bark “Exterminate.” In fact your interactions with Cobalt’s robots are likely to be friendlier than a lot of encounters with human security staff. ![]() ![]() “We’re not trying to build Terminator or Robocop we are trying to build robots that are friendly & helpful, such as R2D2, Wall-E or Baymax. “Hollywood has warped the public’s perception of robots, ” Deyle points out. ![]() Indeed, popular culture is rife with ideas for what not to do with a security robot. “Having a five-foot-tall robot navigating through your space is a new idea it could be very intimidating, so we spent a lot of time making sure our robots were friendly and approachable.” “One of our biggest concerns when starting Cobalt was cultural adoption,” explains Travis Deyle, CEO of Cobalt Robotics. It has to be said that seeing footage of one of Cobal Robotics’ indoor security robots doesn’t immediately dismiss the idea, the way they smoothly glide across the floor definitely brings to mind the BBC baddies.īut it has to be said that Cobalt’s robots look a good deal friendlier than the sci-fi monsters, and this is no accident. I’m going to be honest, when you talk to me about “security robots” the first thing I think is “Daleks”. During the COVID-19 pandemic, we may find unlikely allies in a range of security robots. “The Age of the Robot” originally appeared in issue No.77 of Business Focus. ![]()
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